Terms & Conditions
General Conditions
1. Definitions and Interpretation
1.1. In these General Conditions:
| CONTRACT | the Customer's Proposal and Docusoft's acceptance of it under Condition 3 incorporating Docusoft's these General conditions and any specific conditions |
| CHARGES | the fees, charges and expenses plus VAT, where relevant, for the Services as set out in the Proposal |
| CUSTOMER | the person, firm or company purchasing the Services from Docusoft |
| DOCUSOFT | Docusoft Limited, a company registered in England and Wales under company number 04856441 whose registered office is at 30 Bear Street, Barnstaple, Devon, EX32 7DD |
| INITIAL SUBSCRIPTION TERM | the initial term of this agreement as specified in the Proposal |
| CHARGES | the fees, charges and expenses plus VAT, where relevant, for the Services as set out in the Proposal |
| INTELLECTUAL PROPERTY | all patents, copyrights, design rights, trade marks, service marks, trade names, domain names, rights in databases and know-how and all other intellectual property |
| PROPOSAL | the Customer's purchase order, proposal or other similar document describing the Services to be provided |
| SERVICES | the provision of software and/or services as set out in the Proposal |
| SUBSCRIPTION TERM | the Initial Subscription Term and each subsequent Renewal Period |
2. Basis of Contract
2.1. The Customer's Proposal constitutes an offer by the Customer to purchase Services from Docusoft. No contract shall come into existence until Docusoft sends written acceptance to the Customer.
2.2. These General Conditions apply to all Contracts. Any terms which the Customer attempts to incorporate are excluded unless expressly accepted by Docusoft in writing.
2.3. Each Proposal shall be treated as a separate contract. No Contract shall create any obligation in respect of any other Proposal.
3. Services
3.1. Docusoft shall provide the Services with reasonable skill and care in accordance with the Contract.
3.2. Docusoft reserves the right to amend the Services if necessary to comply with applicable law or regulatory requirements.
3.3. Any dates quoted for delivery are approximate only and time shall not be of the essence for delivery.
4. Customer Obligations
4.1. The Customer shall:
(a) co-operate with Docusoft in all matters relating to the Services;
(b) provide Docusoft with access to its premises, systems and information as reasonably required;
(c) ensure the accuracy and completeness of all information provided to Docusoft.
5. Charges and Payment
5.1. The Customer shall pay the Charges in accordance with the Proposal. All Charges are exclusive of VAT.
5.2. Docusoft's fees shall be paid monthly in advance by Direct Debit unless otherwise agreed in writing.
5.3. If the Customer fails to pay any amount due, Docusoft may charge interest at 4% per annum above the Bank of England base rate.
6. Intellectual Property
6.1. All Intellectual Property in the Services and any deliverables remains vested in Docusoft (or its licensors).
6.2. The Customer is granted a non-exclusive, non-transferable licence to use the Services during the Subscription Term.
6.3. The Customer shall not copy, modify, reverse engineer, or create derivative works from the Services.
7. Data Protection
7.1. Both parties shall comply with all applicable data protection legislation, including the GDPR.
7.2. Docusoft shall process personal data only on the documented instructions of the Customer.
7.3. Docusoft maintains appropriate technical and organisational measures to protect personal data.
8. Limitation of Liability
8.1. Docusoft's total liability to the Customer shall not exceed the total Charges paid in the 12 months preceding the claim.
8.2. Neither party excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.
9. Termination
9.1. Either party may terminate the Contract on written notice if the other party commits a material breach which is not remedied within 30 days.
9.2. Either party may terminate immediately if the other party becomes insolvent or enters administration.
9.3. On termination the Customer shall pay all Charges due up to the date of termination.
10. General
10.1. These General Conditions constitute the entire agreement between the parties.
10.2. No variation of these General Conditions shall be binding unless agreed in writing by both parties.
10.3. These General Conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
Last updated: January 2026