Privacy Policy
At Docusoft, your privacy is very important to us. We will always treat your personal data with respect. We will constantly try to meet the highest standards when collecting, storing and processing personal data.
This privacy policy explains what personal data we collect from you and how we use it, in line with current data protection legislation including General Data Protection Regulation (GDPR).
Visitors to our websites
Use of cookies
When someone visits the www.docusoft.net domains, we use a third-party service called Google Analytics to analyse web user activity and identify behaviour patterns. We use this information to gain insights into the best and worst performing areas of our websites in order to introduce improvements and make the user experience better for you.
We perform this monitoring by placing cookies on your machine which collect data such as pages visited, length of time spent on each page, links clicked, operating system and device type. Our data retention period in Google Analytics is 26 months as this allows us to compare website performance over a longer time period.
Google Analytics contains statistical data about our web visitors' browsing actions and does not identify any named individual. However, you can activate your 'Do Not Track' settings to opt out of this use of cookies. These settings are available in the 'Tools' or 'Settings' area of your web browser.
Google has also recently introduced a new user deletion tool which allows the deletion of data associated with an individual site visitor from our Google Analytics properties. To request the removal of your data in this way, please email us at info@docusoft.net.
Mailing list signup
When you sign up to our mailing list, we ask you for your name and email address. We use this information to send you relevant news and information about Docusoft's products and services.
We send all our marketing emails through Mailchimp. Their privacy policy can be found here: https://mailchimp.com/legal/privacy/.
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of each email, or by emailing us at info@docusoft.net.
We will never pass your details to any other organisation for marketing purposes.
Contact form
When you submit an enquiry via our website contact form, we collect your name, email address, phone number, company name and any other information you provide us. We will only use this information to respond to your enquiry and will never pass your details to any other organisation for marketing purposes.
People who use our software services
Docusoft provides document management software to thousands of users across different sectors. Our software enables users to create, manage and store documents in the cloud. Docusoft provides the software platform and holds the data on behalf of our clients, who act as the data controller.
If you have any questions about the data processed within our software, please contact the organisation that provides you with access to the software (your data controller).
People who contact us via telephone
When you call Docusoft, we don't record your call. We may take basic notes of your enquiry and store them in our CRM system. We hold this information to allow us to provide you with a better service if you contact us again.
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government guidance. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will monitor any emails sent to us, including file attachments, for viruses or malicious software. You must ensure that any email you send is within the bounds of the law.
Access to your personal information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at info@docusoft.net.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Changes to this privacy policy
We keep our privacy policy under regular review. This privacy policy was last updated in January 2026.
How to contact us
If you have any questions about this privacy policy or the information we hold about you, please contact us:
Email: info@docusoft.net
Phone: +44 (0)333 052 7979
Address: 30 Bear Street, Barnstaple, Devon, EX32 7DD, United Kingdom
Last updated: January 2026