Support
We're here to help. Get the support you need.
Remote Support
Our support engineers can securely connect to your computer to diagnose and resolve technical issues quickly using TeamViewer.
Need assistance?
Download TeamViewer and contact our support team. Once connected, one of our engineers can securely access your computer (only with your permission) to diagnose and resolve your issue quickly and safely.
Secure Connection
Every remote session is encrypted and can only begin after you explicitly approve the connection.
Fast Resolution
Our engineers can diagnose problems in real time, reducing downtime and helping you get back to work faster.
Easy to Use
Simply download TeamViewer, run the application, and share your session ID with our support team—no complicated setup required.
How can we help you?
Browse our resources or get in touch with our support team.
Knowledge Base
Explore our comprehensive library of articles, guides, and best practices to get the most out of your Docusoft solutions.
Video Tutorials
Watch step-by-step video tutorials covering setup, configuration, and advanced features of our products.
FAQ
Find quick answers to commonly asked questions about billing, setup, integrations, and more.
Contact Our Support Teams
Our dedicated support teams are ready to assist you.
Technical Support
For technical issues, product questions, and troubleshooting assistance.
Email: support@docusoft.net
Phone: +44 (0)333 052 7979
Sales Support
For pricing, licensing, demos, and new business inquiries.
Email: sales@docusoft.net
Phone: +44 (0)333 052 7979
Support Hours
Our support team is available during the following hours.
| Monday – Friday | 9:00 – 17:30 GMT |
| Saturday | Closed |
| Sunday | Closed |
Emergency Support: For critical issues, please call our support hotline and select the emergency option.
Chat with Us
Prefer instant messaging? Start a live chat with our support team during business hours. Click the chat widget in the bottom-right corner to get started.
Our team typically responds within a few minutes during business hours.
Frequently Asked Questions
Quick answers to common questions about Docusoft products and services.
Click the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password securely.
Administrators can add new users from the User Management section in your account settings. Enter the user's details and assign the appropriate role and permissions.
Navigate to Integration Settings in your Docusoft dashboard and select Microsoft 365. Follow the on-screen authentication steps to connect your organisation's Microsoft 365 account.
We perform automated daily backups with 30-day retention. All data is encrypted at rest and in transit, stored across redundant, geographically distributed data centres.
You can update billing information from the Account Settings page under Billing & Payments. Changes take effect from the next billing cycle.
We support the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. We recommend keeping your browser updated for the best experience.
Still have questions?
Our team is here to help. Reach out to us and we'll get back to you promptly.